Xurrent, the service and operations management platform purpose-built for modern enterprises and managed services providers, is announcing its acquisition of Zenduty—a leader in cutting-edge incident and alert management solutions. By uniting the two platforms, Xurrent’s supercharged IT Service Management (ITSM) capabilities will provide its customers with a comprehensive, end-to-end approach to IT operations that not only resolve incidents, but prevent them from recurring, the company said.
According to Phil Christianson, CPO, Xurrent, this acquisition is timely because “our customers are navigating increasingly complex IT environments where downtime isn’t an option. The need for a more connected, automated approach to incident management has never been more urgent.”
Now offering Zenduty’s innovations in incident and alert management, Xurrent unifies its powerful ITSM functionality with rapid issue resolution and efficient triaging—all within a single platform.
“With the integration of Zenduty, we’re equipping organizations with the tools they need to respond rapidly, communicate effectively, and ensure accountability. This acquisition addresses the growing demand for operational efficiency and resilience,” Christianson continued.
Some key new capabilities include:
- Automated virtual war rooms that help accelerate incident response
- Rapidly resolve and manage incidents
- Track remediation tasks to their completion, ensuring accountability during the post-incident processes
With these features, Xurrent and Zenduty ensure that when a major incident occurs, enterprise teams can manage and resolve the issue quickly as well as execute a structured approach that prevents the incident from reoccurring, according to the companies. Zenduty drives quick remediation while Zurrent’s ITSM platform makes sure that tasks are assigned to the right personas and are tracked and completed in a timely manner.
“By integrating Zenduty’s incident and alert management with Xurrent’s robust ITSM platform, we’re delivering a seamless solution that automates virtual war rooms, manages incidents swiftly, and tracks remediation tasks to completion,” said Christianson. “This unified approach enhances accountability, streamlines workflows, and prevents incidents from recurring. It’s about enabling teams to act sooner and resolve issues faster while ensuring nothing slips through the cracks.”
“Whether it’s automating incident response or ensuring post-incident tasks are completed on time, this combination empowers IT teams to operate proactively, reducing downtime, and enhancing service delivery. It’s about giving organizations the confidence to innovate without interruption,” Christianson concluded.
To learn more about Xurrent and Zenduty, please visit https://xurrent.com/ or https://zenduty.com/.