TriCore Solutions has achieved the Partner Center of Expertise (PCoE) certification from SAP SE, recognizing the company’s outstanding support of SAP platforms.
Following an extensive audit of its service and support organization, TriCore has been verified as offering support to its customers in accordance with SAP’s current technical and organizational standards.
The Partner Center of Expertise certification is a support center certification offered by the SAP Active Global Support organization, supported by SAP’s Partner Services Delivery team.
It covers a partner’s entire support center, including support staff, support processes and infrastructure.
Certification validates that a partner’s support organization fulfills the minimum requirements needed to provide high-quality support services to its customers for SAP Business All-in-One and SAP Analytics. The certification is mandatory for all partners selling, providing and delivering compliant customer support processes.
To qualify for this certification, TriCore uses SAP Solution Manager as a key element of its support infrastructure, and 50 percent of its support consultants are SAP-certified. The Partner Center of Expertise certification is valid for two years. In addition, TriCore also has received certifications for SAP HANA Operations Services, ISO 20000-1:2011, and Hosting Solutions for SAP Solutions.
“This latest SAP certification is a tremendous accomplishment for our business, reflecting a significant investment in our SAP services alongside the acquisitions of Group Basis and G3G, Inc.,” said Mark Clayman, CEO and President, TriCore Solutions. “By mirroring our expertise within our Oracle practice, we’ve set the bar high to make TriCore a one-stop shop for our customers’ SAP requirements.”
For more information about this news, visit www.tricoresolutions.com.