TeamSupport.com has achieved integration with Oracle Sales Cloud. TeamSupport is a collaborative, cloud-based B2B customer support software that seeks to enable cooperative customer service and problem solving. The combination is intended to give Oracle customers the ability to integrate their support and sales efforts to gain better visibility into the entire customer experience. The TeamSupport application is also available in the Oracle Cloud Marketplace.
The companis say the integration of TeamSupport with Oracle Sales Cloud allows sales and support teams to work more closely together so that both sides can get a holistic view of the customer relationship, and gain a greater understanding of support issues that may be affecting their ability to close a deal or upsell a prospect.
With the new integration, contact data is automatically synced from Oracle to TeamSupport, and tickets created in TeamSupport are pushed to Oracle, eliminating the need for duplicate entry in multiple systems and giving field sales reps visibility into customer service issues that may affect their sale.
Oracle Sales Cloud users can download the TeamSupport application by visiting the Oracle Cloud Marketplace at https://cloud.oracle.com/marketplace/listing/104464/TeamSupport.com.
For more information is available about TeamSupport.com.