Oracle announced the general availability of Oracle Communications Digital Business Experience, designed to help meet the unique needs of Communications Service Providers (CSPs).
According to the company, the pre-integrated business support system (BSS) provides a comprehensive solution to help manage customer experiences and drive revenue at every stage of the customer journey. This all-in-one solution supports any line of business, enabling CSPs to simplify deployment complexity and reduce costs.
Oracle Digital Business Experience will help CSPs seize new industry opportunities like API monetization and expansion into new industry verticals, as well as leveraging cloud-based technologies such as AI.
With this release, Oracle is unlocking access to advanced cloud services and delivering a strong technology foundation on which CSPs can further grow and innovate into new services rapidly.
Oracle Digital Business Experience provides a commercial and billing product catalog, configure-price-quote (CPQ) and order capture, customer relationship management (CRM) powered by the Siebel engine, central order management, and monetization capabilities.
The integration of these best-of-breed capabilities can help CSPs grow revenue, deliver hyper-personalized customer experiences, and remain operationally agile and efficient as they explore new market opportunities, according to the vendor.
“Oracle Digital Business Experience makes it easier than ever for telcos to automate the delivery of new offers and experiences for their customers, whether that means traditional network services or becoming vertical industry service providers,” said Andrew Morawski, executive vice president and general manager, Oracle Communications. “Regardless of the path they take, Oracle’s new offering, powered by best-of-breed industry CRM capabilities gives providers the advantage of AI-powered applications and services to support a broad range of use cases for concept-to-cash-to-care.”
The solution enables service providers to:
- Grow revenue
- Drive loyalty
- Improve business agility
- Increase operational efficiency
Oracle Digital Business Experience is a fully productized solution and can be implemented and managed by the CSP’s provider of choice, including more than 20 certified members of Oracle PartnerNetwork (OPN).
This includes longtime Oracle partner Accenture, who is also collaborating with Oracle Communications to help CSPs leverage the new solution and take advantage of Oracle AI services.
For more information about this news, visit www.oracle.com.