Oracle has announced the latest release of Oracle Real User Experience Insight, an update to Oracle Enterprise Manager 11g's Application Performance Management capabilities. The release provides integration between Oracle Real User Experience Insight and the Business Transaction Management capabilities in Oracle Enterprise Manager 11g, enabling customers to achieve better insight into end-user satisfaction and transaction fulfillment.
With the new capabilities, IT and business stakeholders can track user interactions across applications — from the time a user initiates a business transaction to the time they finish it — helping them identify and correct issues before they become critical or negatively impact the business. This release also enables businesses to dramatically lower the impact of performance issues by reducing the Key Performance Indicator (KPI) alert window by 80%, from 5 minutes to 1 minute.
Oracle's research shows that more than 70% of issue alerts come to IT departments from end users and customers who are experiencing difficulties, and that is a major cause of concern for organizations, Moe Fardoost, senior director of product marketing at Oracle, tells 5 Minute Briefing. According to Fardoost, the integrated solution across real user experience monitoring and business transaction management represents a first for the industry. There are solutions that give organizations real user insight and solutions that provide transaction management but they are separate. Enabling organizations to drill down into individual user experiences and resolve issues will result in more satisfied customers and fewer calls to IT call centers, as well as better-performing applications to the ultimate benefit of the business, Fardoost notes.
The enhancements are an integral part of the Oracle Application Management Suites for Oracle's Siebel CRM, Oracle's PeopleSoft Enterprise, the Oracle E-Business Suite and Oracle's JD Edwards EnterpriseOne, providing application-specific capabilities for achieving faster application rollouts and upgrades.
Oracle Real User Experience Insight, 11g Release 1, delivers improved usability through externally viewable dashboards, simplified user session search, easier administration and enhanced enterprise readiness.
More information is available about Oracle Real User Experience Insight.