Moogsoft, a provider of artificial intelligence for IT Operations (AIOps), is partnering with Orange Business Services, a network-native digital services company, to streamline incident management and help prevent outages for Orange enterprise customers.
A new virtual network operations center (NOC) solution based on the Moogsoft AIOps Platform allows IT teams within Orange customers’ organizations to operate virtually and collaboratively.
AIOps helps customers proactively understand incidents and their root causes, and ensure uptime. This virtual option is paramount with the shift to extensive remote working.
“The pandemic has driven a near-complete reliance on digital services to keep enterprises thriving, at the same time disrupting the ways in which IT operations teams work together to maintain these services and build new ones,” said Rob Willcock, president of the Americas, Orange Business Services.“The Moogsoft AIOps Platform’s unique virtual NOC gives our customers advanced collaboration capabilities to allow their remote IT workforce to address situations quickly, ensure business continuity and optimize operational efficiency.”
Orange Business Services will combine the Moogsoft AIOps Platform with both its IT transformation and Digital and Data expertise to deliver its global customers a single-pane-of-glass from which to efficiently identify, understand, and address incidents from across multiple sources, including metrics, alerts, traces, and logs.
By applying deep knowledge of its customers’ operational needs, Orange Business Services can quickly help virtualize its customers’ global NOCs using the patented Moogsoft algorithms and collaboration
For more information about this news, visit www.moogsoft.com.