CA Technologies announced that its customer experience monitoring technology has been added as part of the SAP Extended Diagnostics by CA Technologies application. With the inclusion of these capabilities, the SAP solution now combines deep diagnostics with customer experience monitoring so that organizations can better understand the health and performance of their applications and gain insight into a user’s experience with these applications.
“To succeed in the application economy and create inspiring business interactions, IT organizations must have easy-to-use tools that provide a unified view into their end-users’ experience with their applications,” said Matt LeRay, vice president, business unit executive for enterprise management at CA Technologies. “Users of SAP Extended Diagnostics now have access to the monitoring technology that is part of CA’s leading Application Performance Management (APM) solution. This will help them to align performance with business goals and deliver consistent value.”
The SAP Extended Diagnostics application is intended to enable users to monitor the performance of applications from the business process down to the transaction-component level in real time.
It supports proative management of web-based applications in complex, heterogeneous IT environments, helping to reduce bottlenecks, eliminate outages, meetSLAs, and lower the overall cost of maintaining applications.
With these added capabilities, customers can improve product quality by identifying, prioritizing and resolving problems before their end users are affected.
For more details, visit the CA website.