BMC has formed a strategic partnership with Automation Anywhere, a provider robotic process automation (RPA) software, to extend the BMC Helix cognitive automation's capabilities to include RPA across service desk processes.
"Cognitive automation is at the core of BMC Helix," said Nayaki Nayyar, president of Digital Service Management at BMC. "Our partnership with Automation Anywhere will enable enterprises to further transform their ITSM into cognitive service management with RPA. Together, we will provide enterprises the flexibility to leverage bots across service management processes."
The BMC Helix offering integrates with Automation Anywhere's intelligent RPA platform, which combines RPA, AI, and embedded analytic technologies. Automation Anywhere's RPA technology uses bots which work side-by-side with humans to automate repetitive and mundane tasks, enabling employees to focus on delivering higher-level business value.
A service desk agent can launch the BMC Helix RPA bot to help synchronize data across systems. The bot completes all actions in a few seconds, with the click of a button, resulting in service delivery speed and improved customer satisfaction.
Citing Gartner’s prediction that that by the end of 2022, 85% of large and very large organizations will have deployed some form of RPAm, BMC and Automation Anywhere contend that RPA is growing at a rapid rate because of the high levels of efficiency and productivity achieved from intelligent automation.
"Today, organizations more than ever before are adopting AI-enabled RPA technology to manage and automate business processes faster, with near-zero error rates, while dramatically reducing operational costs," said Peter Meechan, Chief Corporate Development Officer, Automation Anywhere. "Our partnership with BMC will help to elevate the IT service management industry, driving increased productivity and optimizing corporate profitability by reducing cost through automation."
To learn more about the BMC Helix Cognitive Service Management solution, go to www.bmc.com.