Celebrity Title Company is an independent full service title insurance agency offering title insurance policies and related real estate closing services on residential and commercial transactions.
To manage their business, Celebrity Title Company uses RamQuest title and settlement production solutions and relied on the basic reporting they provided to track business operations.
All of the compiled information from the basic reports had to be verified by manually reviewing each and every file individually. The data was then dumped into an Excel spreadsheet, pivot tables created, sorted, grouped, and manual modifications were then made.
Celebrity Title lost time and efficiency relying on one person to create the pivot tables and make any necessary report corrections or customizations.
In addition, the information wasn’t easily disseminated which often led to missing reporting numbers and income projections.
After researching several reporting and data analysis solutions, Celebrity Title chose Entrinsik Informer to transform its business.
“Everything has changed,” said Andi Bolin, president at Celebrity Title Company. “I am able to review reports when I want to review them with ease. I love the schedule option which allows me to send reports to the people who need to see them in the format they want to view them. Additionally, it allows me to keep up with orders and thank clients immediately for their business. I save more man hours than I can count with Informer.”
The team at Celebrity Title can now perform their own ad-hoc analysis by creating reports that can be configured on the fly, drilled into, and personalized without assistance from outside IT support.
Bolin is now able to grab fields from RamQuest because the mapping is already done, double-click the fields that appear on the reports, and simply complete the formatting process by easily moving the column headers around.
“The cost savings for us include: time, workload efficiencies, and end user satisfaction,” Bolin said. “In my opinion, placing a dollar amount on accurate, timely, programmed reports does not begin to quantify the benefits of using Informer. The implementation and rollout was easy as well; the team at Informer is very easy to talk to and patient.”