This Enterprise Software Solution Provider (ESSP) has been an Oracle® customer for over a decade. ESSP was audited by Oracle and found in violation of their license agreement. Unfortunately, some database features, Diagnostics and Tuning Pack, that ESSP did not use — and was not paying for — were accidentally turned on. ESSP owed Oracle $200k for unpaid license fees, which was 300 percent more than their existing Oracle annual spend.