In today’s digitally driven economy, IT has become the lifeblood of enterprises. At the same time, it requires many people across organizations to be able to design and build applications that help move information to the places where it is needed. In essence, IT has become much bigger than the IT professional or developer — IT has become the business.
This survey report focuses on the role of the citizen developer. What is a citizen developer? For purposes of this survey, we define citizen developers as business users, not part of IT departments or contracted IT services, who build and use their own scripts, programs, algorithms, or interfaces designed to perform business functions or support business processes.