IT process automation (ITPA) has stepped into the spotlight as a hot commodity among IT professionals worldwide. With IT process automation, IT can deliver better services in support of business, allowing for increased business agility and service delivery. IT accomplishes these goals by delivering services to business faster and with fewer errors. The reasons for automating IT processes within the data center and across the IT ecosystem are numerous - increased productivity, reduced human error, elimination of repetitive manual efforts, and most importantly, reduction of IT management costs. The true driving force behind the increasing interest in IT process automation, however, is the business value that it provides.
Posted July 15, 2008