The ultimate goal of almost all enterprise technology is to automate manual activities into digital processes. BPM (business process management) and workflow systems have been used for decades, and, under the cover of most business applications, sit complex process, task, and workflow management. It is hard to define the sheer scale and breadth of process automation other than to say that it is pervasive. Indeed, although industry analysts love to slice and dice technologies into quadrant and wave silos, doing so with process automation technology is difficult and often, though not deliberately, misleading.
Posted January 17, 2022